Help - My Code Isn’t Working

If you believe that the code you received is not working please follow the steps outlined below:

For all codes

1. Please ensure you are typing the code in exactly as it appears in the image. It is easy to confuse characters such as an 8 with a B, so be extra careful here. This solves 99% of all problems.

If you are having trouble with an Xbox code:

2. Log into your Gamertag on xbox.com. In the 'My account' button on right hand side, check that your contact information corresponds to the region of code you bought. If you bought an EU points card, your Gamertag country needs to be set within the EU. If you bought a USA points card, your address needs to be registered in the USA. It is not possible to change your country once it has been set.

3. Attempt to redeem the code online on xbox.com. While logged into your Gamertag, click 'Add Microsoft Points' and 'Redeem code'. Enter the code exactly as it appears. If the code is still not redeeming, include the error message that xbox.com give at this stage.

If you have followed these instructions and the code still does not work click here to report this problem to us

Report an invalid code

1. Type in the email address you used when buying this code

2. Type in your order number. You can find this at the top of the email sent containing your code.

3. Type the code that isn’t working into this box:

4. What console are you trying to register the code to?

5. Which country are you based in?

6. Which country is your 360/Wii account registered to?

7. What is the region of your console/account?

8. Enter any error messages that occur when trying to redeem the code: