Contact us
Please choose the reason for contacting us
The code I recieved isn’t workingMy order has been cancelled but I was still charged
If your order was cancelled on Google Checkout or Sage Pay, you have not been charged.
However, we understand that may notice an apparent charge on your card. This is not a charge, but a pending authorization request between Google Checkout’s/Sage Pay’s billing system and the your credit card issuer.
Authorizations are the initial communication between Google Checkout/Sage Pay and the bank’s billing system to ensure that the necessary funds are available in your account before the amount is deducted. These authorizations will usually disappear within three days. They can remain in your account for up to 14 business days, depending on the bank.
For more information, see Google’s help page.
However, we understand that may notice an apparent charge on your card. This is not a charge, but a pending authorization request between Google Checkout’s/Sage Pay’s billing system and the your credit card issuer.
Authorizations are the initial communication between Google Checkout/Sage Pay and the bank’s billing system to ensure that the necessary funds are available in your account before the amount is deducted. These authorizations will usually disappear within three days. They can remain in your account for up to 14 business days, depending on the bank.
For more information, see Google’s help page.
I have been charged twice
You may notice an apparent second charge on your card. This is not a charge, but a pending authorization request between Google Checkout’s/Sage Pay’s billing system and the your credit card issuer.
Authorizations are the initial communication between Google Checkout/Sage Pay and the bank’s billing system to ensure that the necessary funds are available in your account before the amount is deducted. These authorizations will usually disappear within three days. They can remain in your account for up to 14 business days, depending on the bank. It will often show as a refund, leaving you with only one charge.
For more information, see Google’s help page.
Authorizations are the initial communication between Google Checkout/Sage Pay and the bank’s billing system to ensure that the necessary funds are available in your account before the amount is deducted. These authorizations will usually disappear within three days. They can remain in your account for up to 14 business days, depending on the bank. It will often show as a refund, leaving you with only one charge.
For more information, see Google’s help page.
I haven’t received my order from you
To see the status of your order go to the order status page. You can also re-send your order from that page.
Codes are sent out as soon as payment has been cleared and the order has been verified. If you have not received any e-mails from us it is generally due to one of the following reasons:
- - Our e-mails are in your junk e-mail folder. Please check your junk e-mail folder for our e-mails.
- - Google is reviewing your order. This occurs if you have paid using Google Checkout and their systems are checking your details to ensure the order isn’t fraudulent. You can see if this is the case by viewing our order status page.
- - Our e-mails have been blocked by your e-mail server. You can re-send any e-mails from the order status page.
My PayPal order was refunded but the money has not returned to my bank account.
A refund on PayPal returns money to your PayPal account. To return funds to your bank account you must log in to PayPal and withdraw funds to the bank account of your choice.
Wholesale enquiries
As well as supplying codes to the general public, Game Points Now Ltd can also supply any code in bulk quantities at heavily discounted prices. We supply many of the biggest sellers on ebay and elsewhere, around the world.
See our wholesale page for more information.
See our wholesale page for more information.
Other enquiries
Send us an e-mail
If you haven’t received your order, you can check the status and re-send it from our order status page.
The best way to contact us is through e-mail: fill out the form below if you have any questions or problems with the site. We will try to reply within one working day of your message
Telephone Us
You can contact us by telephone from 10am to 4.30pm on weekdays.
Our UK phone number is: (+44) 0121 350 8346
Office Address
96 Reservoir Road,
Erdington,
Birmingham,
B23 6DL.
By Fax
Our fax number is: 0121 275 6097
